CWIPanel FAQ - Applies to Total Online Solutions, Inc. Windows Hosting Accounts

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Q: What SMTP server should I use for my ASP.NET, ASP, PHP or Perl scripts, or for my FrontPage forms?

A: Scripts that support using CDONTS (Microsoft's internal SMTP component) can be used natively on the server, as CDONTS is available. For scripts requiring an SMTP server, try cp1.tosservers.com.

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Q: What is the IP address of the mail server?

A: Your mail server's IP address is 66.98.206.89 .

Keep in mind that this server cannot be used for mail scripts, as it requires SMTP authentication in order to send mail.

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Q: Are Java Servlet Pages supported?

A: No.

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Q: Can I stream RealVideo/RealAudio/Windows Media from my website?

A: True streaming media is not supported, as it requires a separate server application in order to stream the media. However, through the proper use of RAM or ASX files, you can set your files to "stream" as they are being downloaded by the user. Please check Real's website or Microsoft's website for more information.

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Q: How do I set up my e-mail program to send and receive mail?

A: These instructions are for reference only as a service to our customers. When tested, the instructions were found to work with the latest available version of each program; however, changes in the software since publication may cause these instructions to become out-of-date and invalid. We do not provide support for these programs; if you have difficulties using these software programs, please consult the software's documentation or contact the maker of the software program.

Outgoing SMTP Server: mail.yourdomainname.com
Outgoing SMTP: Port 25
SMTP Authentication: Yes

Instructions on setting up your e-mail account with a number of popular e-mail software packages are below. Be sure to replace domainname.com with the domain name you are setting up e-mail for.

Microsoft Outlook Express
Go to the Tools menu and select "Accounts..." A new window will open up.
Click on the Add button, then select "Mail..." Another new window will open.
Enter the following information:
E-mail Address: username@domainname.com
Click on the Next button.
Enter the following information:
My incoming mail server is a: POP3 :server
Incoming mail (POP3, IMAP or HTTP) server: mail.domainname.com
Outgoing mail (SMTP) server: mail.domainname.com
Click on the Next button.
Enter the following information:
Account name: username@domainname.com
Password: Enter the password for the e-mail address.
Click on the Next button.
Click on the Finish button. The window will close.
On the previously opened window, select the account you just created.
Click on the Properties... button. A new window will open up.
Click on the Servers tab.
Enter the following information:
Check the box next to "My server requires authentication".
Click on the OK button.

Microsoft Outlook

Go to the Tools menu and select "E-Mail Accounts..." A new window will open.
Click on the radio button next to "Add a new e-mail account".
Click on the Next button.
Click on the Add... button.
On the next screen, click on the radio button next to "POP3".
Click on the Next button.
Enter the following information:
Your Name: Enter the name you want to be displayed with mail sent from this account.
E-mail Address: username@domainname.com
Incoming mail server (POP3): mail.domainname.com
User name: username@domainname.com
Password: Enter the password for the e-mail address.
Outgoing mail server (SMTP): mail.domainname.com
Click on the More Settings... button. A new window will open.
Click on the Outgoing Server tab.
Check the box next to "My outgoing server (SMTP) requires authentication".
Click on the radio button next to "Use same settings as my incoming mail server".
Click on the OK button.

Eudora

Go to the Tools menu and select "Options.."
Click on the Getting Started button.
Enter the following information:
Real name: Enter the name you want to be displayed with mail sent from this account.
Return address: username@domainname.com
Mail server (Incoming): mail.domainname.com
Login Name: username@domainname.com
SMTP Server (Outgoing): mail.domainname.com
Check the box next to "Allow authentication".
Save the file and close it.

Netscape Messenger

Go to the Edit menu and select "Preferences".
Expand "Mail & Newsgroups".
Select "Identity".
Enter the following information:
Your name: Enter the name you want to be displayed with mail sent from this account.
Email address: username@domainname.com
Select "Mail Servers".
In the Incoming Mail Servers box, click the Add... button. The Mail Server Properties window will appear.
Click on the General tab.
Enter the following information:
Server Name: mail.domainname.com
Server Type: POP3 Server
User Name: username%domainname.com
Click on the OK button. The window will close.
Enter the following information in the previous window:
Outgoing mail (SMTP) server: mail.domainname.com
Outgoing mail server user name: username@domainname.com

Netscape 7

In the regular Netscape window, select the "Mail" tab from the Tab Bar.
If the Account Wizard does not appear, go to the Edit menu and select "Mail & Newsgroup Account Settings".
If you already have an SMTP server set up and wish to continue using it, do not change any settings under Outgoing Server (SMTP) Settings. To use our SMTP server, enter the following information:
Outgoing mail (SMTP) server: mail.domainname.com
Port: 25
Check "Use name and password".
User name: username@domainname.com
Use secure connection (SSL): Select "Never".

Click "Add Account".
Select "Email account", then click Next.
Enter the following information:
Your name: Enter the name you want to be displayed with mail sent from this account.
Email address: username@domainname.com
Click Next.
Select "POP" for the type of mail server.
Enter the following information:
Incoming server: mail.domainname.com

Click Next.
Enter the following information:
User name: username@domainname.com

Click Next.
Enter the following information:
Account name: username@domainname.com

Click Next.
Click Finish.

Pegasus Mail

Go to the File menu and select "Network Configuration". The Internet Mail Options window will appear.
Enter the following information:
My Internet e-mail address is: username@domainname.com
Click on the Receiving (POP3) tab.
Enter the following information:
POP3 host: mail.domainname.com
User name: username@domainname.com
Password: Enter the password for the e-mail address.
Connect to server on TCP/IP port: 110
Click on the Sending (SMTP) tab.
Enter the following information:
SMTP host: mail.domainname.com
Connect to SMTP server on TCP/IP port: 25
Check the box next to "Login using my POP3 settings for username and password".
Click on the OK button.

Calypso

After opening Calypso, click the Create A New Mailbox button. The Calypso Mailbox Wizard will appear.
Enter the following information:
Enter a name for this Calypso mailbox: Enter your desired mailbox name.
Click on the Next button on this window and the next two, arriving at the window asking about the account's name.
Enter the following information:
Enter a name for this e-mail account: Enter what you wish for the account to be called.
Enter your real name: Enter the name you want to be displayed with mail sent from this account.
Enter the e-mail address for this account: username@domainname.com
Click on the Next button.
Enter the following information:
Select the radio button next to "POP3".
User ID on incoming mail server: username@domainname.com
Name of incoming mail server: mail.domainname.com
Click on the Next button.
Enter the following information:
Select the password authentication method for the incoming mail server: Normal
Enter the password for the user ID on the incoming mail server: Enter the password for the e-mail address.
Confirm the password: Re-enter the same password.
Click on the Next button on this window and the next one displayed.
Enter the following information:
Name of SMTP mail server: mail.domainname.com
Select the authentication method for the SMTP mail server: Use POP account
Click on the Next button.
Click on the Finish button.

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Q: How do I set up a DSN? How do I write a database connection string?

A: DSN database connections are not allowed on the servers, due to the immense server load they cause and the problems they cause as well. We recommend using DSN-less connection strings, which are faster and take far fewer server resources.

Here are examples of database connection strings.

MICROSOFT ACCESS DATABASE CONNECTION STRING:
"provider=Microsoft.Jet.OLEDB.4.0; data source=c:\accounts\LOGINUSERNAME\databaselocation.mdb"

SQL SERVER DATABASE CONNECTION STRING:
"SERVER=SQLSERVERIP;DRIVER={SQL Server};DATABASE=DATABASENAME;UID=USERNAME;pwd=PASSWORD;"

MYSQL DATABASE CONNECTION STRING:
"SERVER=MYSQLIP;DRIVER={MySQL ODBC 3.51 Driver};DATABASE=DATABASENAME;UID=USERNAME;pwd=PASSWORD;"

Be sure to replace the information highlighted in bold with the correct information for your site and database.

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Q: What is my MySQL IP address for databases on this server?

A: The MySQL IP address for your website accounts is 66.98.206.89. Use this IP address when creating connection strings and when connecting using tools such as phpMyAdmin.

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Q: How do I change permissions?

A: The File Manager on the customer control panel is used for changing permissions as well. In the File Manager, browse to the directory containing the file or folder you wish to change permissions for, then click the icon next to the name of the file or folder. Permissions options will appear at the top of the page once it loads.